This accessibility statement applies to the Lancashire Fire and Rescue Service website: https://www.lancsfirerescue.org.uk/
This website is run by Lancashire Fire and Rescue. We want as many people as possible to be able to use our website. For example, that means you should be able to:
change colours, contrast levels and fonts
zoom in up to 300% without the text spilling off the screen
navigate most of the website using just a keyboard
navigate most of the website using speech recognition software
listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
AbilityNet has advice on making your device easier to use if you have a disability.
We believe our website to be mostly accessible and hope as many people as possible will be able to use it without difficulty. We are, however, aware that some accessibility issues exist within the home fire safety check form.
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:
email: communications@lancsfirerescue.org.uk
call: 01772 862545
We’ll consider your request and get back to you in 14 working days.
We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact us:
email: communications@lancsfirerescue.org.uk
call: 01772 862545
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Lancashire Fire and Rescue Service is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to ‘the non-compliances and exemptions’ listed below.
The content listed below is non-accessible for the following reasons.
The home fire safety booking form is not fully accessible due to the following reasons:
Heading elements are not used consistently to convey the structure of the form. This fails WCAG success criteria 1.3.1 (Info and relationships).
Some form fields are missing programmatic labels, or the labels are not associated with the interactive page element, so the labels are not announced in a useful way by a screen reader. This fails WCAG success criteria 1.3.1 (Info and relationships), 3.3.2 (Labels or Instructions) and 4.1.2 (Name, Role, Value).
The colour contrast of error messaging is insufficient in places making it hard from some people to read content. This fails WCAG success criterion 1.4.3 (Contrast (Minimum))
The focus order through the form does not preserve meaning. This fails WCAG success criterion 2.4.3 (Focus Order).
The form is embedded as iframes and is missing a clear title so it may not be clear to screen reader users what is contained within the form. This fails WCAG success criterion 4.1.2 (Name, Role, Value).
We are working in partnership with our fellow Fire and Rescue Services to develop a new, accessible home fire safety booking form. In the meantime, anyone wishing to book a home fire safety check who has trouble accessing the form is encouraged to contact us by phone.
Details are available on the home fire safety check page.
This statement was prepared on 21 March 2024. It was last reviewed on 18 July 2024.
This website was last tested on 12 July 2024. This website was tested for compliance with the Web Content Accessibility Guidelines V2.2 level A and level AA, and the test was carried out by Web Usability Partnership Ltd.
We used the Website Accessibility Conformance Evaluation Methodology (WCAG-EM) approach to deciding on a sample of pages to test.
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