Accessibility statement for Lancashire Fire and Rescue Service

This accessibility statement applies to the Lancashire Fire and Rescue Service website: https://www.lancsfirerescue.org.uk/

This website is run by Lancashire Fire and Rescue. We want as many people as possible to be able to use our website. For example, that means you should be able to:

  • change colours, contrast levels and fonts

  • zoom in up to 300% without the text spilling off the screen

  • navigate most of the website using just a keyboard

  • navigate most of the website using speech recognition software

  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We believe our website to be mostly accessible and hope as many people as possible will be able to use it without difficulty. We are, however, aware that some accessibility issues exist within the home fire safety check form.

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

  • email: communications@lancsfirerescue.org.uk

  • call: 01772 862545

We’ll consider your request and get back to you in 14 working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact us:

  • email: communications@lancsfirerescue.org.uk

  • call: 01772 862545

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Lancashire Fire and Rescue Service is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to ‘the non-compliances and exemptions’ listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

The CAPTCHA used on the, Request a home fire safety check form is not currently accessible, as it requires users to complete a drag-and-drop activity that cannot be operated using a keyboard and therefore excludes keyboard-only and many assistive technology users. If skipped, the alternative challenge relies on interpreting images, which is not accessible to blind or visually impaired users. This means the CAPTCHA fails to meet several WCAG 2.2 success criteria, including 1.1.1 Non-text Content, 2.1.1 Keyboard, 2.5.1 Pointer Gestures, and 2.5.7 Dragging Movements, as well as potentially 3.3.2 Labels or Instructionsand 4.1.2 Name, Role, Value. An accessible, non-visual, and non-pointer-dependent verification method will be implemented to resolve this issue.

Preparation of this accessibility statement

This statement was prepared on 21 March 2024. It was last reviewed on 11 Dec 2025.

This website was last tested on 13 October 2025. This website was tested for compliance with the Web Content Accessibility Guidelines V2.2 level A and level AA, and the test was carried out by Web Usability Partnership Ltd.

We used the Website Accessibility Conformance Evaluation Methodology (WCAG-EM) approach to deciding on a sample of pages to test.